Managing Casino Slot Operations—AHLEI
June 11, 2012
Casino Slot Operations publication prepares aspiring managers
In the multibillion dollar gaming industry, slot machines have become the clear game of choice among casino visitors. Because the slot department contributes significantly to the success of a casino operation, it is important for casinos to employ knowledgeable slot managers. Managing Casino Slot Operations, a book from the American Hotel & Lodging Educational Institute (AHLEI), aims to provide aspiring casino slot managers with the information they need to effectively manage this area of casino operations.
Managing Casino Slot Operations differs from most slot books on the market because it is written from a business and management perspective rather than a consumer perspective. Front-line casino employees who have a desire to move into management will benefit from the book's comprehensive coverage of every aspect of slot operations, from the history and evolution of slot machines to consumer behavior and the psychology of slot machines.
Topics covered in the book include:
•Laws and regulations affecting slot operations
•Slot machine components, classifications, and functionality
•Current and future technology trends
•Customer reward programs and incentives
•Game selection, floor layout, and security considerations
•Slot math and financial reporting and analysis
•Human resource issues
•Delivering quality customer service
For more information, visit www.ahlei.org.
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