Bally wins customer service award at IGE show
January 29, 2009
Bally Technologies won the
prestigious 2009 International Gaming Award for best customer service and
support.
John
Connelly, Bally’s vice president of international and gaming operations,
accepted the award on behalf of the company at a gala ceremony Jan. 26 at the
Millennium Gloucester Hotel in London.
The International Gaming Awards were held in conjunction with the annual
International Gaming Expo in London.
Bally
was recognized by a 23-judge panel representing leading gaming-industry
professionals, gaming journalists, and gaming-industry analysts from around the
world for providing the industry’s most effective and responsive customer
service.
According
to Empire Events, producers of the International Gaming Awards, the customer
service/support award category “…is in recognition of either the manufacturer
or operator that can prove their customer support or service is indeed the most
effective and responsive in the sector. The judges will decide on factors such
as training given, response times in support and customer assistance in
service. The winner will have shown that their company is indeed a leader in
customer recognition, and values their service and support to them as a company
core value.”
“This
prestigious international award was made possible by Bally’s total
customer-centric focus throughout our organization,” Connelly said. “I am
honored to accept this award on behalf of our dedicated Bally team members
around the world who unfailingly put our valued gaming customers first in all
that they do.”
Other
finalists who competed in the International Gaming customer service/support
award category were TCS John Huxley, WagerLogic, Ltd., and WMS Gaming.
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