Wynn Resorts opt for cloud version of MICROS Simphony Enterprise Solution
March 22, 2012
Wynn Las Vegas and Encore, two Nevada-based Wynn Resorts properties, have upgraded to the cloud-friendly Simphony Enterprise Solution from MICROS, a Maryland-based provider of information technology solutions for the hospitality and retail industries.
MICROS will complete its enterprise‐wide conversion upgrade from the MICROS 9700 Hospitality Management System (HMS) and other legacy POS solutions to the MICROS Simphony Software as a Service (SaaS) enterprise solution in the cloud by the end of this month. The project encompasses over 100 revenue centers located across the two casino resort properties and includes over 500 MICROS Workstation 5A (WS5A) point‐of‐service terminals.
Wynn Resorts selected MICROS Simphony for its advanced technology and proven capabilities in the industry, which include enterprise configuration and functionality, a Service Oriented Architecture (SOA), and inherent offline resiliency and scalability in a global, multi‐property casino resort environment. MICROS Simphony’s SOA approach provides Wynn Resorts management the ability to strategically place critical services across the enterprise. In the event of a planned or unplanned outage, Simphony is able to operate detached from the hosting center or server. This design allows all system interfaces to continue to function: credit card authorizations, liquor dispensing systems, posting to the property management system, gaming and video surveillance systems all while remaining able to share checks among terminals and print to the remote service locations.
“Wynn Resorts is already realizing the tangible benefits of Simphony's advanced technology as well as MICROS’s highly structured project management through this seamless upgrade,” said James Houghton, chief information officer for Wynn Resorts. “Our food and beverage operations now enjoy the benefits of a smooth and uninterrupted technology platform which ensures our guests' experience remains excellent.”
Did you enjoy this article? Click here to subscribe to the magazine.