Patrick Covell
December 1, 2008
Covell
RAVING CONSULTING COMPANY
Patrick
Covell has joined Reno-based Raving Consulting as its new vice
president of training, Covell will work with Raving Service President Steve
Browne on guest service and training programs, as well as other Raving
initiatives.
Covell spent more than eight years with
Jackpot Junction Casino in Morton, Minn., where he helped open new restaurant
and bar operations at the property’s Dacotah Ridge Golf Club, and later became
Jackpot Junction’s training manager — a position he held for more than seven
and a half years.
“I’ve known and worked with Steve for
more than five years. I had him come out and he and I did some really cool
programs at Jackpot Junction. Together, we created a guest service game show.
It was a blast, and the program is still alive today,” Covell said. “I’m really
looking forward to working with a great team at Raving. Everyone works together
well, and this seems like a positive organization with huge growth
potential.”
Browne said Covell is well-equipped to help
Raving expand its guest service and training offerings. “As training manager
for a large and successful casino/resort in the Midwest,
he has worked the gamut of training needs from the simple but mundane tasks of regulatory
training to creating a powerful and branded customer service program (The WOW
Program). We welcome him and look forward to having him expand Raving's
abilities within the critical training arena of tribal and commercial
gaming.”
Raving Consulting President and Chief Strategist
Dennis Conrad said Covell’s extensive training experience made him a natural
choice for the Raving position.
“He was brought on
specifically to support one of the fastest growing areas of Raving’s business —
the building of customer service programs, the training of casino hosts, the
building of the Slot Ambassador program we’ve created and more,” Conrad said.
“Casinos are recognizing they can no longer afford to have mediocre service or
even pretty good service. Great service is a must in this environment, and
there’s a lot of revenue to be made if you can achieve that.”
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