Employee “empowerment” has been a part of the business vocabulary for a few decades now. The term generally means giving team members the authority and the power to make a decision on behalf of a customer, typically one who has had a bad experience.
It has become obvious that cashless gaming is growing and, widespread adoption and acceptance may only be a few years away. For the time being however, ATMs are still a basic requirement for land-based gaming operations, and the ATM business continues to thrive.
When it comes to technological innovation and the casino gaming floor, operators seeking revenue growth, cost savings or a competitive edge have an ever growing list of products and systems from which to choose.
It's likely that those who attended the NIGA Indian Gaming Tradeshow & Convention, which was held in April in San Diego, Calif., walked away from the event with a greater understanding of Indian gaming and the vital role it plays in fostering tribal sovereignty and much needed social programs.
With so much lights and fanfare in the average casino, gaming companies are constantly looking for ways to up the ante. The big challenge today is attracting younger players from Generation X and Millennials to the gaming pool.
Located in downtown Detroit’s historic Greektown Entertainment District, Greektown Casino-Hotel (Greektown), a JACK Entertainment portfolio property, is one of three casino resort hotels in the downtown Detroit area.
Among the many things business leaders need to do such as developing revenue pipelines and ensuring the future of the operations, perhaps the biggest piece of the puzzle could be developing a marketing team that will continue to be engaged and productive.
You don’t have to listen to Nicki Minaj or use Snapchat to understand the consumer behavior of today’s Millennial (although admittedly, it may help get on their wavelength). Truthfully, if you want to get into their heads, you first need to understand and acknowledge the complexities of this group and their unique financial challenges.