Featured Stories

Gesturing at real service

I do think casino customer service has generally improved, except perhaps in those gaming facilities that have somehow found a way to replace most employees with technology and devices. In these vending machine casinos there may be service, but it sure isn’t personal or contributing to true customer loyalty.


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The new book on American sports betting

Joe Asher has been CEO of William Hill US since 2012. In that time, he has overseen the growth of the company’s Nevada operations to more than 100 full service & kiosk locations, making it the state’s sports betting leader.


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2014 Global Gaming Expo (G2E)

The following photos are from the 2014 Southern Gaming Summit/BingoWorld convention and trade show that took place in Las Vegas Sept. 30-Oct.2.

Podcasts

2015 SGS Review: Konami Gaming

Steve Walther, director, product management-games for Konami Gaming talks about the Hammer Festival and other slot machines the company offered at Southern Gaming Summit for the southern regional market.

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Casino Journal

May 2015 Issue of Casino Journal

2015 May

In the May 2015 issue of Casino Journal, read about the future of the casino industry in the Gulf Coast. See what plans Sci Games has for Three Card Poker's 20th anniversary and learn what's trending in casino uniform trends.
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Slot Manager

Slot Manager May/June 2015 issue cover

2015 May/June

In this May/June 2015 edition of Slot Manager, discover new slot concepts, game monitor technology, and the latest in slot player guest service. Also, don't miss our feature story on community slots and how they are driving younger consumers to the floor through group play experiences.

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ONLINE GAMING

Casino-style online wagering has been legal in New Jersey for over a year. How would you grade the results thus far?
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Casino Journal Store

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The Math of Player Development

A must have for anyone involved in player development and customer service.

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Clear Seas Research

CS-OflRGBhomepage.jpgWith access to over one million professionals and more than 60 industry-specific publications,Clear Seas Research offers relevant insights from those who know your industry best. Let us customize a market research solution that exceeds your marketing goals.

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