Dr. Hammargren held an “Awake Wake” for himself some years ago, in which he had his mock funeral service. Even though throwing your own funeral party while still alive strikes me as being a little strange, I do like the notion of writing one's own obituary.
As budget season rolls around, executives are busy planning, calculating and justifying their proposed spending. This process hopefully is top of mind throughout the year, so when it comes time to put the spreadsheet together, it is much less painful.
Over the past few years, there have been a couple of academic research projects pretending to shed light on a particularly thorny issue—whether slot players can tell the difference between a regular slot machine and one that is significantly “looser.”
Mobile devices have transformed how we interact in all aspects of our lives. We can do everything on our phone, except interact with our casino player’s clubs. Imagine the possibilities if we embrace this technology to deliver our loyalty club experience.
Among the many things business leaders need to do such as developing revenue pipelines and ensuring the future of the operations, perhaps the biggest piece of the puzzle could be developing a marketing team that will continue to be engaged and productive.
You don’t have to listen to Nicki Minaj or use Snapchat to understand the consumer behavior of today’s Millennial (although admittedly, it may help get on their wavelength). Truthfully, if you want to get into their heads, you first need to understand and acknowledge the complexities of this group and their unique financial challenges.
Recently I moved to Reno to assume the duties as CEO of Raving Consulting.
May 1, 2017
As a kid, I remember visiting Reno with my family during the summer. It was a perfect distance from Southern California with a variety of activities to satisfy everyone. I still remember how in awe I was of Reno’s famous “Biggest Little City in the World” sign.
Employee “empowerment” has been a part of the business vocabulary for a few decades now. The term generally means giving team members the authority and the power to make a decision on behalf of a customer, typically one who has had a bad experience.
What are those small things that can make a big difference? Well it can vary by casino, by time of day and by situation. I know it can certainly vary by customer (I hate a crap game with adversarial dealers, for example).