Unified communications at Las Vegas' newest property includes color touch-screen VoIP phones and the latest voice over wireless LAN handsets for guests
The new US$1 billion M Resort Spa Casino in Las Vegas is uniquely designed to provide the
highest level of service to every guest, utilizing a hospitality solution based
on unified communications from Nortel and Microsoft Corp.
M Resort is among the first all-IP
resorts in Las Vegas.
It is the first built from the ground up with products from the Nortel and
Microsoft Innovative Communications Alliance provided through Nortel channel
partner EMBARQ. Nortel provided on-site unified communications consulting
services to help smooth network integration.
Color touch-screen VoIP phones provide guests with quick and
intuitive access to everything they need or desire, including spa appointments,
dinner reservations, show times and tickets, the latest weather reports,
toothpaste and extra pillows. Guest rooms are also equipped with the latest voice
over wireless LAN handsets for additional convenience.
"M Resort is driven by personal,
hands-on service," said Joseph A. Magliarditi, chief operating officer and
executive vice president, M Resort Spa Casino. "This means we listen to
and anticipate every guest's needs, making sure we exceed their expectations
from the time they check-in to the time they check-out. Our unified
communications solution from Nortel and Microsoft will aid us in providing our
guests with quick and seamless service."
Unified communications will also help M Resort enhance and
streamline business and casino operations. “Click-to-call,” voice mail, instant
messaging, e-mail, presence and video conferencing have been integrated into
the familiar Microsoft desktop environment, promoting responsiveness and
productivity by allowing virtually instant staff collaboration. This
integration also simplifies staff training by reducing the number of devices
they must learn to use.
"Hotels can derive significant benefits from the power
of unified communications to help speed decision making, increase the tempo of
operations and establish a competitive edge," said Joel Hackney,
president, Enterprise Solutions, Nortel. "Operations are seamless and
simplified, freeing hotel managers to spend less time worrying about IT and
more time on increasing occupancy and delighting guests. And return on
investment can be achieved rapidly, in some cases within six months."
"As the leading telecommunications provider in Las
Vegas, we understand better than most how efficient and effective
communications can help our customers in the hospitality industry deliver
superior service," said Susan Sarna, vice president, marketing and product
management, EMBARQ Business. "The innovative unified communications
solution that EMBARQ, Nortel and Microsoft have developed for M Resort will
help increase the efficiency of hotel staff and help guests have a more
relaxing and enjoyable experience."
"Companies from all industries continue to see and
embrace the cost-savings and efficiencies that complete unified communications
solutions deliver," said Craig Schuman, director of business development
and strategy for the Unified Communications Group at Microsoft. "Microsoft's
software-powered platform brings disparate pieces of technology together to
provide workers with better tools for increased productivity and more
The all-IP unified communications solution for M Resort
includes converged office capabilities using Nortel Communication Server 1000 and
Microsoft Office Communications Server 2007. It also includes Nortel's Contact Center, Hospitality Messaging Server 400, Application
Gateway 2000, Voice over Wireless LAN solution and IP phones .
Nortel is transforming the hospitality industry with
innovative technologies and strategic services that can help enhance the guest
experience, generate new revenues and improve operational efficiencies for
hotels, resorts, casinos, stadiums and arenas. Nortel services more than 38,000
Las Vegas guest
rooms every day.
M Resort selects UC from Nortel, Microsoft
April 15, 2009