Bally Technologies won the prestigious 2009 International Gaming Award for best customer service and support.
John Connelly, Bally’s vice president of international and gaming operations, accepted the award on behalf of the company at a gala ceremony Jan. 26 at the Millennium Gloucester Hotel in London. The International Gaming Awards were held in conjunction with the annual International Gaming Expo in London.
Bally was recognized by a 23-judge panel representing leading gaming-industry professionals, gaming journalists, and gaming-industry analysts from around the world for providing the industry’s most effective and responsive customer service.
According to Empire Events, producers of the International Gaming Awards, the customer service/support award category “…is in recognition of either the manufacturer or operator that can prove their customer support or service is indeed the most effective and responsive in the sector. The judges will decide on factors such as training given, response times in support and customer assistance in service. The winner will have shown that their company is indeed a leader in customer recognition, and values their service and support to them as a company core value.”
“This prestigious international award was made possible by Bally’s total customer-centric focus throughout our organization,” Connelly said. “I am honored to accept this award on behalf of our dedicated Bally team members around the world who unfailingly put our valued gaming customers first in all that they do.”
Other finalists who competed in the International Gaming customer service/support award category were TCS John Huxley, WagerLogic, Ltd., and WMS Gaming.