Misconduct resulted in 56 of 154 complaints filed in 2009 going unanswered

The Indiana Gaming Commission said one of its staffers hid dozens of gamblers' complaints against the state’s 13 casinos.

The commission found the misconduct after questions from The Times of Munster prompted an internal review about why 56 of 154 complaints made against the casinos during 2009 had gone unanswered.

Commission Deputy Director Jennifer Reske told The Times that the staffer, whom she wouldn’t identify, faced disciplinary action.

“What we found was surprising and unacceptable,” Reske said. “It is our policy to respond to every complaint submitted to the IGC.”

Reske said the staffer had filed away the complaints unanswered and then provided “inaccurate and misleading information” making it appear they had been answered. She said the commission was working to respond to all the complaints.