NetEffect, a Las Vegas-based full-service provider of computer and information technology support and consulting services, was granted the first gaming license specifically for IT Service Providers by the Nevada Gaming Commission, according to a company report. The license allows NetEffect to provide management, support, security, and disaster recovery services for gaming board regulated hardware and software systems.
was able to obtain the license due to a Nevada Gaming Commission amendment to
Regulation 5 on Dec. 22, 2011. Historically, IT service providers have not been
permitted to work on any gaming board regulated software or hardware.
is a significant achievement for our company,” said NetEffect President and
Chief Executive Officer Jeff Grace. “We already have a partnership agreement in
place with Treasure Island’s IT department to support their non-gaming systems,
and with our gaming license we now have the ability to do much more.
Outsourcing IT services to NetEffect benefits the gaming operator because we
can provide them with more sophisticated monitoring tools and better reporting
capabilities. It’s a win-win for everyone.”
a licensed IT Service Provider, NetEffect can monitor the gaming-related
applications, automatically restart them if they stop, and proactively alert IT
staff 24 hours a day. The data collected also allows NetEffect to provide
availability and performance reports on these systems.
can help gaming properties achieve better uptime of their gaming applications,”
Grace added. “This translates to a better experience for guests, and allows
gaming operators to allocate their IT resources much more effectively.”
the new IT Service Provider license classification, gaming operators can enter
into a technology outsourcing relationship and not have to limit it to the
non-gaming systems. They can, for example, easily outsource pain points such as
their helpdesk and onsite support through a dispatch model during graveyard and
The IT Service Provider gaming license does not permit NetEffect to
operate an interactive gaming site, but if online gaming is eventually
legalized, the license will allow NetEffect to manage the hardware and software
online gaming sites reside on.
NetEffect first service provider to land Nevada gaming license
August 22, 2012