MGM RESORTS standardizes on the MICROS OPERA Enterprise Solution
The just completed implementations of OPERA at Luxor, Excalibur, and Mandalay Bay came after the deployment of OPERA at Monte Carlo and Gold Strike Tunica earlier in 2011. The three south Strip properties, which collectively boast over 12,000 rooms and suites, utilize OPERA PMS, OPERA Reservation System, OPERA Gaming, OPERA Web Suite, GDS, and ADS with various interfaces.
With the conversion of these properties, OPERA now powers seven of the 10 largest hotels in the United States.
MICROS OPERA provides several benefits to the MGM Resorts properties, including single image inventory from the main property management system through the various channels (central, property, Web, GDS). This standardization was particularly important to the implementation at the two CityCenter properties, as it proved to be easy to use and simple to learn for the approximately 1,500 new employees at the two hotels who were trained on the system. MGM Grand Las Vegas is the largest single-site OPERA installation worldwide with 5,044 rooms.
“Moving to a standardized property management system in combination with a centralized MGM Resorts reservation database that covers 44,172 rooms, is a major milestone on our roadmap to improve efficiencies across sister properties, reduce training time, and provide a technology foundation to further enhance M life, our groundbreaking, market changing customer reward program,” said Aldo Manzini, executive vice president and chief administrative officer for MGM Resorts International.