IGT ENHANCES CUSTOMER SERVICE AND SUPPORT
International Game Technology has selected InQuira to help transform their customer service experience.
IGT will leverage InQuira’s Knowledge Management software platform and customer service application expertise to provide faster, more effective support solutions for IGT’s Web self-service customers and call center agents.
“We want our customer service experience to consistently improve while keeping pace with the innovations we are introducing,” said Jack Angelo, vice president of Systems Services, IGT. “That’s why we invested in InQuira’s Knowledge Management platform, Web self-service application and seamless integration with SAP’s CRM system for our customers and call center agents.”