From the Lab
This June, GLI will celebrate 20 years of service to the gaming industry. In the time since we completed our first test in South Dakota, we have expanded to serve more than 450 jurisdictions around the world with 13 labs strategically placed on every continent to provide our customers with the best customer service and testing possible.
Also during that time, we have been very fortunate to grow our list of tribal gaming customers, and now, we are humbled to say that more than 268 tribes across North America trust GLI with their testing and certification services.
This long-term relationship has been very fulfilling for us. Having been with tribal gaming since the beginning, and an associate member of NIGA since 1999, we have had some very rewarding experiences. After reviewing GLI’s Standard Series, some tribes have asked GLI to help them write their regulatory policy; others rely on our field testing services; and nearly all rely on GLI for continuing training through our roundtables and GLI University program.
The reason continuous training is so important – for tribal regulators and for state regulators – is because technology is constantly evolving, and the potential impact on existing regulations is also in constant motion.
For example, networked or server-based gaming is a highly complex, highly evolved technology that will be coming to casinos. Of course, the first major live application of networked gaming will debut at MGM Mirage’s CityCenter project this December. What that means is that in just a few months, regulators across North America and around the world will be bombarded with questions about how networked gaming could and should be implemented in his or her particular jurisdiction. Until now, the idea has been just that – an idea. But just months from now, it will be a reality, and it will be a reality in one of the most high-profile casino projects in the industry’s history.
Upcoming regulator roundtableTo help regulators stay ahead of issues like these, our next roundtable takes place March 10-12 in Las Vegas, and we have as our opening panel, representatives from MGM/Mirage who will talk about the reason they decided to install the new technology on their new casino floors. Of course, we will have a significant number of GLI staff on hand to help regulators with any questions they may have about the technology and how it may apply back in their home jurisdictions.
As of this writing, I’m proud to say that more than 170 regulators from Canada, Native America, the United States, and the Virgin Islands will be joining us for our eighth annual roundtable, and it should be three days of very lively and interesting discussion.
Our roundtables are a service we offer to regulators free of charge, and we have staged them all over the world, including Europe and our inaugural Latin American roundtable, which was held during SAGSE 08 in Argentina. We feel so strongly about continuous training that we created a manager’s position whose sole job is to create and oversee training programs.
Why do we do this? It would be easy for us to simply say, “Good luck regulators. Here’s all this new technology, and we hope you understand it.” But that’s just not good customer service, and it doesn’t make anyone’s life any easier. What does make everyone’s lives easier is when we have agreed upon testing standards and when both regulators and the lab can speak to the same issues with the same knowledge base, which is why GLI constantly updates our Standard Series and conducts trainings all over the world.
Now, as we move into NIGA ’09, GLI wants to thank each tribe for their support and trust. We hope you will be able to come to the roundtable in March, and if you are unable to attend, we hope you will stop by GLI’s booth at NIGA to schedule a one-on-one session where we can bring you up to speed on the latest technologies we are seeing in the lab and their potential regulatory impact.