101013-GTR_Acres_Kai_300Ameristar Casino Hotel Council Bluffs has installed Acres 4.0's workflow solution Kai after an extensive field trial proved it to be the best customer service solution available.

According to company press materials, Kai automatically directs employees to casino customers with service issues, often before the customer even realizes the machine has an issue. Empowering employees with the relevant player data required to provide friendly, personalized and efficient service, Kai gives casinos the ability to offer customers attention like never before and measure the results. Managers can view employee performance and customer services levels in real-time and historically, allowing for better floor management and more accurate performance reviews.

“Since we began our trial with Kai, we've significantly improved customer service and reduced our cost of operations,” said Monty Terhune, vice president and GM for Ameristar Council Bluffs. “I can't imagine running a modern casino floor without Kai, and that's why we've made the decision to permanently install it.”

Kai also replaces costly traditional radios with wrist-mounted consumer-grade mobile devices. Employees receive tasks directly from Kai and communicate with each other through voice and text messages.

“It is the easiest thing in the world to use,” said Colleen Vincent, a slot service specialist at Ameristar. “It’s so much better than the other dispatching system we were using. You don’t have all of the radio noise in your ear; Kai keeps me on the casino floor creating memorable moments for our guests. It’s wonderful.”

John Acres, founder and CEO of Acres 4.0, notes his history developing casino solutions that change the way management interacts with and treats guests. “In my career I’ve been fortunate to help develop many of the mainstay products used by casinos today including player tracking, progressive jackpots and bonusing technologies,” he said. “I am convinced that Kai will prove to be our most impactful product yet.”