To stay ahead of the technology curve and better meet the expectations and needs of gaming operators and consumers, the companies that design, engineer, manufacture and market ticket printers and TITO support products are constantly enhancing their offerings and streamlining operations to better service clients. Often, these printer product and business structure improvements fly under the radar, lost in the marketing chatter from seemingly more important casino products. Casino Journal would like to remedy this oversight, and below you will find a quick rundown of some of the latest company, product and sales news from leading ticket printer vendors:

 

FUTURELOGIC

Glendale, Calif.-based FutureLogic has been involved with the gaming industry for the past 15 years, and according to company press materials has shipped more than 1.5 million of its thermal ticket printer products and systems for casino gaming, video lottery, AWP, LPM, SWP and kiosk applications worldwide.

The company’s newest product is the GEN3 Evolution, the latest iteration of its thermal ticket and promotional couponing printing solution. GEN3 Evolution has a standard paper capacity of 450 tickets and the ability to print down to the last ticket in order to reduce cost and paper waste. In addition, operators can easily update firmware in a flash, by simply connecting a pre-loaded thumb drive to a printer while it’s still in the slot machine, yielding a significantly reduced down time for each and every slot machine on the casino floor. Designed with promotional couponing in mind, the GEN3 Evolution printer also offers an optional on-board promotional system module that creates separate and secure processing environments for both TITO and promotional couponing. This optional module also makes precision grayscale printing a possibility through an advance temperature control technology, yielding the highest resolution output for printing eye-catching promotional coupons.

FutureLogic started 2014 with a bang, announcing changes to its senior management structure. Eric Meyerofer was elected chairman of the company, Peter Murphy was promoted to the role of FutureLogic CEO and Nick Ortyl was brought in to become COO. Since then, the company has been busy cementing its client services structure, inking sales and service agreements with TDN Money Systems for the eastern U.S.; HMS Gaming for the Caribbean and Latin America; , Modern Gaming for the southern U.S.; and Universal Gaming Resources in Colorado and South Dakota.

 

JCM GLOBAL

As part of its suite of transaction solutions, Japan-based JCM Global and its Las Vegas-based subsidiary JCM America market the Nanoptix PayCheck 4 thermal printer. According to company press materials, the PayCheck 4 offers fast printing; long print head life for better reliability and lower overall cost; enhanced standard memory that allows operators to personalize with fonts, images and logos; and an unique illuminated anti-jamming bezel that reduces paper jams for more uptime.

In 2014, the PayCheck 4 has played a vital role in some recent product placement wins for JCM Global. In February, JCM announced that it had won 100 percent of the bill validator and printer business at King’s Casino Rozvadov in the Czech Republic. The independent casino, known for its high levels of customer service, will replace all existing bill validators and printers in the casino’s 150 EGMs with JCM’s award-wining iVIZION bill validator and PayCheck 4 Thermal Printer.

“King’s Casino Rozvadov uses the latest and best technology throughout our casino to make our guest experience the best it can be,” said Johannes Weissengruber, a spokesperson for the casino. “Now with these products from JCM, we have the best bill validation and printing technologies, too.”

Soon after this news, JCM also announced it has inked a similar deal with Princess Group, one of the largest operators in Eastern Europe with more than 10,000 slots in operation. The operator will use JCM’s iVIZION bill validator and PayCheck 4 thermal printer in new devices moving forward. Additionally, it was announced that Princess Group may be a preferred trial site for JCM’s DNA Dynamic Network Applications system.

“We have been very impressed with JCM products over the past 20 years,” said Alaattin Yagci, director of slot operations for the Princess Group. “JCM consistently produces high-quality products accompanied by the highest levels of service and support. Now with their impressive new generation of products, it makes sense for Princess Group to name JCM our preferred supplier.”

 

TRANSACT TECHNOLOGIES

Hamden, Conn.-based TransAct Technologies is primarily known in gaming circles for its Epicentral promotion and bonusing printing solution, which is currently installed on over 10,500 gaming machines at 11 casinos worldwide. According to company press materials, Epicentral is the industry’s only enterprise-level software system that enables casino operators to deliver real-time targeted promotion and bonusing coupons to both their carded and uncarded players directly at the slot machine or electronic table game. It connects with all existing slot management systems, slot machines and electronic table games, regardless of manufacturer, which allows casino marketing and operations teams to quickly and easily design and run floor-wide promotions with the touch of a button, eliminating the need for a visit to the gaming machine by a floor attendant for printer and/or device configuration.

Epicentral, which uses TransAct’s ServerPort technology and Epic 950 ticket printer, has already proven its ability to successfully drive meaningful performance in casino operators’ floor-wide marketing operations. Customers deploying Epicentral have reported a 34 percent increase in the number of returning players, an 87 percent redemption rate of coupons that encourage mid-week visits, an 86 percent increase in points earned by both new and existing players’ club members, and a 14 percent increase in average player time on device.

It was statistics such as these that recently convinced an international multi-site casino operator to install Epicentral on all 900 slot machines at one of its properties, with the option to add Epicentral to approximately 2,500 additional units that encompass the balance of the slot machines at all of its properties.

“Customers around the world have discovered the power of our easy-to-use Epicentral promotion and bonusing software system, which continues to prove its ability to drive increased revenue performance by stimulating visitation, greater numbers of player loyalty program enrollments, increased time on device and customer play,” said Bart C. Shuldman, chairman and CEO of TransAct Technologies.

 

ANCILLARY AID

Although they don’t actually produce ticket printers, some transaction processing companies do provide ticket readers and other products and software that add enhanced functionality to the printers. One such company is Malvern, Pa.-based Crane Payment Innovations (CPI), a recently formed entity comprised of Crane Payment Solutions and MEI. CPI’s oneCheck technology unites the company’s CashCode one bill validator with existing TITO printers to produce a cash management solution that combines best-in-class validation technology with quick and efficient printer technology, according to company press materials. This system effectively solves player disputes in minutes, quickly prints separate performance and firmware reports for printers and validators, and actively manages cashbox contents and eliminate daily variances.

Mt. Prospect, Ill.-based Cummins Allison, a leading innovator of coin, currency and check processing technology, as well as ATM solutions, offers scanning solutions that aid in the back-end processing of gaming tickets. The company’s JetScan iFX line utilizes breakthrough imaging technology to sort, count and image tickets, check and currency with extreme accuracy, speed and efficiency, according to company press materials. Smaller, faster and more flexible than other sorters, this line offers desktop units with full ticket, check and currency processing and imaging on one machine, and flexible multi-pocket sorters designed to create up to nine pockets in a space-saving vertical configuration. Such ticket handling technology can minimize document handling and improve employee efficiency.