Following a comprehensive and thorough tender process, TCSJOHNHUXLEY announced they have been awarded a major 3-Year Contract by Grosvenor Casinos to service & maintain electronic and traditional gaming products in multiple venues throughout the UK.
A number of service providers entered the RFP process, which included evaluations on: quality of service delivery, value, capability, sustainability, broad product knowledge and experience. TCSJOHNHUXLEY met all the required criteria, in addition to having a strong track record and comprehensive experience in this sector.
Tristan Sjöberg, TCSJOHNHUXLEY Executive Chairman comments, “We are extremely delighted to be awarded this contract by Grosvenor Casinos. Having been a major supplier for many years, we have strived to provide superior service & support and regard Grosvenor Casinos as an excellent partner. We look forward to strengthening our relationship and to provide Gold Standard business support to our client for 3 years and beyond.”
The contract will enable both companies to focus on future developments and mutually beneficial improvements to ensure Grosvenor Casinos remain the leading casino group in the UK at the forefront of innovation and technology.
Simon Beacham, Grosvenor Head of Electronic Gaming, added, “It is key to our business success that our electronic and table gaming equipment works efficiently and effectively to ensure that we provide our customers with a great leisure gaming experience. TCSJOHNHUXLEY has proven experience in planned and reactive maintenance of the gaming equipment across our estate, so their skills and experience will help us to maintain a strong customer offer over the next 3 years. We very much look forward to building on what is already a strong, strategic partnership for Grosvenor Casinos.”