Dynamic product innovator and gaming solutions company MicroFirst Gaming Inc. has installed the latest version of their customer service enhancing product, Mobile Assistant, from MGI's suite of power packed applications at two casinos owned and operated by Gaming and Leisure Properties, Inc.
Mobile Assistant automatically delivers real-time event notifications right to the casino staffs fingertips via their mobile device. Mobile Assistant dispatches the casino staff directly to the slot players in need of assistance, dramatically reducing the amount of time the player has to wait, as well as increasing slot machine uptime. In this latest version a new feature has been added to notify the host on the casino floor when a VIP player inserts their card into a slot machine.
MGI is committed to providing an unsurpassed level of quality and effectiveness, delivering comprehensive and innovative solutions that increase player satisfaction and casino revenue. MGI offers a wide array of products and services, giving their customers the flexibility and customization necessary to realize their potential. MGI combines experience in gaming systems, digital signage, and producing industry-leading products, service, and content.
"MGI is an essential technology partner that helps improve the services within our gaming operations allowing us to better serve our slot players," said Nina Dozier, director of information technology at Hollywood Casino Baton Rouge in Louisiana.
Ryan Randazzo, Vice President of Customer Solutions said, "Through our enhanced Products and Professional Services we deliver industry leading Customer Solutions."