The Peppermill Resort Spa Casino opened in 1971 as a family-owned and operated coffee shop and lounge. Since then, it has become a Reno landmark, sprawling over more than 45 acres.
Conveniently located five minutes from the Reno-Tahoe International Airport and 10 minutes from downtown, Peppermill is the perfect spot for both leisure and business travelers. The impressive all-inclusive Tuscany-themed resort features 1,623 luxurious rooms and suites, 82,000 square feet of gaming, 106,000 square feet of meeting and entertainment space, two resort pools, 10 award-winning restaurants, 15 themed bars and lounges, headliner entertainment from around the world and a world-class spa and fitness center.
One why the Peppermill has set itself apart from local and regional competition is by firmly embracing green initiative—often to a very extensive degree. For example, in 2010, the Peppermill completed one of the most ambitious geothermal projects in the United States, tapping into a vast reservoir of natural geothermal activity more than three quarters of a mile underground to heat the property’s two million square feet of hotel, resort and casino operations.
The property saves $2.2 million in natural gas bills each year, and its carbon footprint has been drastically reduced by 12,000 metric tons of CO2 emissions per year, using the sustainable energy resource.
The energy needed to heat the Peppermill’s pools, hot tubs, domestic water for showers and mechanical systems derive from this geothermal operation 24 hours a day, seven days a week. In addition to pumping the naturally heated water from the ground, the resort has also installed a reinjection well that returns the geothermal fluids back underground, to be reheated by the volcanic energy after it has heated the property.
“As part of our movement toward energy conservation and sustainability, we are the only resort in the U.S. whose heating source is totally provided from geothermal energy produced on the immediate property,” said Katie Silva, corporate communications manager at Peppermill Resort Spa Casino.
While the state-of-the-art geothermal system headlines the Peppermill’s green initiatives, the resort has invested millions more in making every facet of its operation more energy efficient and environmentally friendly. This combination of green initiatives makes The Peppermill Resort Spa Casino one of the leading examples of environmental stewardship in the nation. The components of this program include:
Energy recover ventilation (ERV) system—The Peppermill’s ERV system removes 123,400 cubic feet per minute of smoke-laden air from the casino floor. The system simultaneously allows new air to be introduced, while cleaning and removing old air, dramatically reducing electrical energy usage and preventing 866.47 metric tons of CO2 emission each year.
Tesla Connector Charging Stations—These high-powered connectors run off of a 240-volt circuit that supplies power at 20KW, adding up to 58 miles of range for electric vehicles used by customers and staff.
Closed-loop hydronic heating and cooling system—This product utilizes outdoor temperatures to cool water rather than energy-intensive chillers. The natural, pre-cooling system saves the Peppermill $5,000 each 24-hour period in electrical energy costs.
Automated digitally-controlled smart states—Smart states regulate all hotel room heating and cooling systems, making the facility run 1,000 percent more efficiently than if they were controlled manually.
Comprehensive water conservation programs—These plans include 40,000 square feet of artificial grass turf, which saves the Peppermill approximately 5.2 million gallons of water per season and reduces the hotel’s use of chemicals and pesticides.
LED lighting technology—LED parking lot and interior lights along with fluorescent retrofit lighting recently installed throughout the resort saves approximately $130,000 a year in electrical energy cost, resulting in an average of $98,000 in rebates from NV Energy each year.
Soap recycling program—This service diverts more than 1,000 pounds of soap and shampoo per month from local landfills and collects, sorts and processes the discarded products for donation. Nonprofit Clean the World redistributes the soap and shampoo to Third World children whose health is threatened by poor hygiene. The Peppermill’s recycled soap and shampoo serves more than 1,200 children per year.
Laundry water recycling—A comprehensive recycling of laundry water saves millions of gallons of water per year. The Aqua Recycling system captures, filters and reuses enough water to save the resort hotel approximately $246,000 per year.
Composting program—Peppermill diverts 60 yards of organic waste from landfill each month through a composting program that takes food scraps and turns them into high-quality soil.
Local food sourcing—The Peppermill proudly uses locally sourced products from a wide array of local farms including Hyde’s Herbs, Holley Family Farms, Spanish Springs Greens, Avanzino Farms, Nevada Fresh Pak, Lake Tahoe Cheese Company and Sand Hill Dairy, allowing guests to experience a true farm-to-table dining experience.
Other conservation initiatives enacted by the property include a paperless human resource department; reusable utensils, napkins and tablecloths in all restaurants; and shredding and recycling of all on-site paper receptacles.
“We continue to investigate and implement green and alternative energy sources and products that maximize efficiency and reduce our carbon footprint for future generations,” Silva said.
In addition to going green, Peppermill has also reaped dividends from being a gracious corporate citizen and supporting a host of local community efforts. “We are one of the top three private employers in Northern Nevada and contribute over $1 million annually to community charities and events,” Silva said
These charitable initiatives combined with operational innovation and excellence has gained Peppermill many accolades over the years. Indeed, in the past three years alone, the property has accumulated 28 awards from various professional and media sources. Here is a quick rundown of these honors organized by year:
2016: Geothermal Energy Association—GEA Honors 2016 Special Recognition Award; AAA Four Diamond Award; U.S. News & World Report 2016 Best Hotel Rankings—Silver Badge Winner; USA Today 10 Best Awards—Best Nightclub in Reno, EDGE Nightclub; Successful Meetings—2016 Pinnacle Award; Cigar & Leisure Magazine 2016 Readers’ Choice Awards—Top 10 Hotel and Resort; and American Lung Association of Nevada—2016 Honor Award Recipient.
2015: NCET Technology Hall of Fame winner; TripAdvisor Certificate of Excellence; Nevada Magazine 2015 Best of Nevada—Best Casino, Best Hotel, Best Family-Friendly Hotel, Best Nightclub; Reno News & Review Best of Northern Nevada Awards—22 awards including Best Casino Hotel; U.S. News & World Report—#1 Best Reno Hotel, #20 Best Nevada Hotel; and the Best of Dining & Nightlife award from Casino Player Magazine.
2014: Nevada Hotel and Lodging Association—2014 Sustainability Leader Award; LODGING Sustainability Award—Individual Hotel Property of the Year; The Very Best Casinos Outside Of Vegas recognition from Yahoo!; Expedia’s Best of +VIP Access; AAA Four Diamond Award; Top Hotel in North America from Expedia Elite; Meetings West Best in the West; Award of Excellence from Corporate Incentive Travel; and multiple TripAdvisor Certificates of Excellence.
RECOGNIZING A MILESTONE
In honor of its 45th anniversary this past June; Peppermill Resort Spa Casino did a throwback celebration to 1971 with food and drink specials, vintage digital resort décor and a $45,000 Anniversary Giveaway, where patrons potentially win a share of $45,000 in cash and free play prizes. Passport Rewards players club members also received one drawing ticket for every Tier Point earned during the promotion.
Throughout the resort, the Peppermill’s digital screens featured before and after photos of the property expansions and renovations over the years as well. “Our month-long anniversary celebration was a great way to thank our guests for their support over the past 45 years,” said Billy Paganetti, general manager at Peppermill Resort Spa Casino.
Peppermill continues to celebrate their its 45th anniversary this year with the same relentless focus on innovation and improvements to customer experience that spurred its growth from a local coffee shop into one of the nation’s leading resorts. According to a recent press release, major projects during 2016 include the spectacular redesign of EDGE Nightclub, which is now open to the public. The redesigned EDGE, where 1920s style meets 2020 technology, provides an intimate and vibrant nightlife experience. The addition of $150,000 in lighting, 440 square feet of LED panels, custom-made damask wallpaper, original artwork from local artists—photographer Anicia Beckwith and painters Stephanie Bolin and Mike Cowan—and handcrafted crystal chandeliers celebrate the art of nightlife.
Elsewhere, reinvestment in the Reno resort this year will include installation of six of the Peppermill’s signature video walls throughout the property. Joe Ness, who heads the resort’s entertainment electronics and media department, has led a team of Peppermill videographers to more than 30 countries to create property-wide video art spanning 4,180 high-definition plasma screens in the resort. The crew uses state-of-the-art equipment to ensure that the resolution and clarity of detail in the images are on par with that of the human eye.
Other projects this year include the remodeling of the Oceano restaurant, replacement of all carpets on the casino floor, exterior painting of the Peppermill Tower and continuation of a major initiative that begun in 2014 to install energy-recovery ventilators and improve internal air quality throughout the property.
In the decade since Peppermill completed construction of its major Tuscany Tower addition, reinvestment in the resort also has included:
• Major renovation of convention space, including replacement of carpet and ceiling tiles, installation of marble floors and updated chandeliers; and
• Renovation of the Peppermill’s marquee pylon sign, including replacement of its video board.
As of today, the property has expanded into two million square feet of resort, hotel, casino and spa space that sets an example for luxury and environmental stewardship among properties worldwide. From being the leaders in their green initiatives, winning multiple awards and undergoing 45 years of expansion and renovation, it is clear to see that Peppermill provides exceptional facilities, service and value to both local and non-local customers.