Taking stock

Alpha® VDP-700 heavy-duty variable speed polisher
Casino Pauma taps Stratton Warren System to improve inventory and procurement issues


Located in the heart of California’s Pauma Valley, Casino Pauma features a comfortable and contemporary atmosphere with friendly staff and more than 35,000 square feet of gaming space. The casino includes 1,050 of the most popular slot and video games, 16 table games, three dining options and live entertainment in the Pauma Pavilion and Red Parrot Lounge. Casino Pauma, owned and operated by the Pauma Band of Luiseño Indians, is open 24 hours a day and hosts thousands of guests each month.

The property’s management team wanted a comprehensive inventory and procurement solution that would automate processes, reduce costs and boost efficiency. They also wanted a subscription service model that would provide predictable IT costs, an accelerated return on investment and the latest software updates. After a careful review of vendors and solutions, they selected the Stratton Warren System from Agilysys.

“After an extensive search for a new inventory and procurement solution, we determined that the Stratton Warren System had all the features and functionality we require for our busy 24/7 operation,” said Michael Olujic, general manager at Casino Pauma. “SWS is one of the most reliable and robust systems on the market; and, as a hosted solution, it doesn’t require an enormous capital expenditure. This technology will modernize our entire foodservice operation and allow purchasing staff to focus on the strategic elements of the procurement process. We look forward to using the Stratton Warren System not only to gain insight into our F&B operation but also to make more informed and profit-driven business decisions.”

Stratton Warren System (SWS) is a full-featured, made-for-hospitality inventory and procurement solution that improves productivity while reducing labor costs and waste. The system manages the entire inventory and procurement process—from requisition to invoice—and provides a fast and measurable return on investment by identifying the most suitable suppliers, reducing labor costs and waste, and eliminating time-consuming and error-prone paper documents. Features of the system include budget tracking, business intelligence functionality, automated e-mail bid capability, multiple par level functionality and flexible mobile options. SWS integrates with most leading financial and point-of-sale software products and can be deployed as an on premise solution or through a subscription service.

“Casinos and other hospitality venues that want to beat the competition must leverage technology to improve performance, particularly in areas like foodservice where margins are tight and mistakes can be costly,” said Rehan Jaddi, senior vice president of customer support and service solutions at Agilysys. “The Stratton Warren System allows purchasing staff to leverage their knowledge and experience in the areas where it counts most, resulting in tighter financial controls, increased compliance, enhanced productivity and more effective supplier negotiations. With the implementation of SWS, Casino Pauma is making a strong commitment to efficiency, cost reduction and guest service.”

Alpharetta, Ga.-based Agilysys is a leading technology company that provides innovative software and services for point-of-sale (POS), property management (PMS), reservation and table management, inventory and procurement, workforce management, analytics, document management, and mobile and wireless solutions exclusively to the hospitality industry. For more information, visit



Fast cash

New kiosk technology by CountR
New kiosk technology helps gaming operators get a better handle on currency handling process


CountR, a worldwide developer of cash handling and cash management solutions for casinos, is perhaps best known for its CashIO (Cash It Out) kiosk solution for automated cash handling, which is designed specifically for high-capacity gaming situations.

The CashIO product line supports a number of vital cash handling tasks for gaming operations, including the redemption and printing of tickets; issuance of new cards, including the initial charging by inserting banknotes; re-charging cards; payment of card balances down to the cent with banknotes and coins; breaking large denomination banknotes into several smaller ones (configurable); support of customer cards with a loyalty function such as point redemption; multiple language options for touchscreen user instructions; payment of jackpot winnings; acceptance of multiple currencies with automatic exchange rate update;  support of ATM, credit and debit cash advance as well as check cashing; POS transactions to withdraw money or to buy media without cash; and other kiosk features such as ad placement during kiosk idle times or even during specific customer transaction situations.

The past year has seen CountR add numerous new iterations to its CashIO line. The most recent was CashIO Chrome, designed to automate cash handling at the cashier with an industry-first true cashier assisted terminal featuring five cassettes and bundle note acceptor. The compact designed cash dispenser can be installed under the counter of most cashiers yet still accommodates five note cassettes into one cash dispenser, dispensing notes to customers in the denomination of choice. The CashIO Chrome also showcases a bunch note acceptor with the ability to take up to 50 notes at a time.

Also recently released to the gaming industry was the CashIO Gold casino terminal, a small footprint solution for automated cash handling in VLT and route gaming. CashIO Gold is optimized for the cash capacity and features a 24-inch touchscreen to accommodate integrated advertising solutions. Meanwhile, the CashIO Silver is the world’s smallest footprint, full-feature kiosk solution for automated cash handling. The product offers redemption and charging of tickets (TITO); redemption and charging of magnetic player cards; payout of credits to the last cent with banknotes and coins; bill breaking; advertising on screen and documentation of all transactions.

CountR is a leader for ticket and card redemption and issuing. The company’s products handle redemption, jackpots with W2G forms, ATM functionality, cash advance, currency exchange and more. Visit for more information.


Digging deeper

Les Ambassadeurs Club selects VizExplorer data and analytics platform
Les Ambassadeurs Club selects VizExplorer data and analytics platform


VizExplorer, a leading provider of operational intelligence solutions to the gaming industry, has inked a new agreement with Les Ambassadeurs Club––its first casino customer in the UK.

As part of the agreement, VizExplorer will install its bundled solution for international gaming operators, which includes elements of floorViz for gaming floor optimization, campaignViz for marketing campaign automation and hostViz for enhanced VIP player management.

“To deliver the premium experience our club members expect, our team needs access to the right information on the right customers, at the right time,” said Kevin McGowen, chief executive for Les Ambassadeurs Club. “VizExplorer’s advanced CRM solution makes that possible, along with further capabilities we expect will help to enhance our club services and optimize our operations to maintain our position as the top casino in London.”

The milestone agreement also includes the VizExplorer Concierge Program, the company’s highest level customer support tier complete with private onsite consulting resources to help Les Ambassadeurs Club develop best practices and tactics to properly utilize its platform. With the full support of the VizExplorer Customer Success Program, VizExplorer industry specialists will train and support Les Ambassadeurs users as they adopt VizExplorer software, providing in-depth best practices and case studies and collaborating to ensure replicable successes.

“We’re confident that the Les Ambassadeurs Club team will be pleased with their decision to entrust their data to the VizExplorer platform,” said Jeffrey Hoss, vice president of business development for VizExplorer. “We’ve proven our solutions repeatedly with U.S. casinos and look forward to validating them in this new market.”

VizExplorer offers operational intelligence (OI) solutions to the gaming industry. The next generation in data-driven decision making, OI lets businesses analyze live, fast-changing data and take immediate action using a single toolset. For more information, visit



Training days

Aristocrat Technologies recognized for innovative training services
Aristocrat Technologies recognized for innovative training services


Aristocrat Technologies has been honored with an international accolade for its innovative training services.

The company’s “Being Safe with Coach Jesse” safety training won a silver medal in the “Best Advance in Online Coaching Tools” category of the 2017 Brandon Hall Group Excellence in Technology Awards.

“Being Safe with Coach Jesse” is a proprietary safety training class designed for Aristocrat’s Class II and Class III field service technicians. The training was created by Christiana Houck, PhD., Aristocrat’s director of learning solutions.

“When faced with the challenge of delivering safety training to our team of nation-wide field service technicians, we opted to utilize an SMS-based coaching platform called Mobile Coach,” Houck said. “We provided Mobile Coach with multimedia content that was translated into a one-year campaign delivered via SMS. Our technicians were texted bi-weekly by ‘Coach Jesse,’ with a host of safety tips, questions, and other important information served up with a healthy dash of humor.”

Aristocrat’s Learning Solutions department has won multiple awards for its innovative approaches to training. Aristocrat Managing Director of the Americas Matt Wilson said, “We are thrilled that our Learning Solutions division has been honored with this recognition. It speaks to the fact that Aristocrat’s passion for innovation and excellence permeates our entire company, and we are very proud of our team.”

“Human capital management is evolving faster than at any time in its history, and it is powered by innovative technology developed and implemented by organizations big and small,” added Rachel Cooke, COO of Brandon Hall Group and head of the awards program. “The technology innovators who won Excellence Awards this year were focused on providing users with a better overall experience. That is what our research says employers want, and our award winners are leading the way.”

Aristocrat Technologies is a subsidiary of Aristocrat Leisure Limited, a leading global provider of land-based and online gaming solutions. The company is licensed by more than 200 regulators and its products and services are available in more than 90 countries around the world. Visit for more information.