As gaming facilities increasingly move towards customer self-service, kiosk suppliers are making news with their innovative technology and design. Indeed, self-service kiosks are incorporating ease of use, functionality and, of course, sleek, new, space-saving cabinets to better meet both player and gaming operator time-saving demands. Kiosk popularity is also being fueled by the expansion of sports wagering across the U.S., as casino resorts incorporate a growing number of customer-friendly, cost-saving and bet-accepting stands into cutting-edge sportsbooks and other wagering areas throughout the property.
Below you will find the latest news, new products and casino placements for several of the manufacturers offering kiosk options to casino operators.
NEW & NOTEWORTHY
NEXGEN Technology, a Las Vegas-based company committed to developing and delivering cutting-edge payment solutions to the gaming industry, recently introduced NEXGEN 83, the gaming industry’s first recycler-based, self-service ticket redemption ATM/kiosk.
According to the company’s website, the NEGEN 83 was developed in partnership with Atlanta, Ga.-based ATM innovator NCR, which contributed its proprietary bunch recycling module (BRM) technology to the project. Building NEXGEN 83 around a recycler as opposed to a standard dispenser allows the ATM/kiosk have several unique capabilities, including:
- Multiple ticket redemption: NEXGEN 83 has the ability to redeem multiple slot tickets—up to 300 in a single transaction—without the use of a bill validator.
- Large bunch note capacity: To achieve greater cash availability, the BRM has large bunch capacity for deposit and dispense transactions.
- Cross load error eradication: NEXGEN 83 eliminates the possibility of cross load as every note dispensed is validated for denomination and authenticity.
- The ability to handle casino quality notes: Unlike standard ATMs which require fit bills, the BRM was designed specifically to handle casino-quality notes, which greatly reduces bill jam occurrences.
- Front load capability: Cash and replacement print cassettes for the NEXGEN 83 can be loaded through the front aperture of the machine.
- Facilitation of cashless slot play: The NEXGEN 83 also has the unique capability of accepting cash for deposit into any cashless slot based system, such as a digital wallet or a loyalty card.
- Cash pocket protection: The BRM has a coil that surrounds the pocket providing a zone of metal protection. This, combined with a pocket camera, can help mitigate potential damage to the pocket while providing an extremely secure method of detecting any devices or suspicious objects inserted into the pocket.
Another innovative feature of the NEXGEN 83 is the product’s patent pending ability to read and capture slot tickets while in the recycler. This allows the ATM/kiosk to perform serial number read and compare, as well as advanced slot ticket capture capability. Numerous sensors throughout the device record the location of the note or ticket within the module during any transaction for advanced traceability.
For security, NEXGEN 83 features an integrated near-field chip reader and biometric fingerprint reader that deliver safety and a new world of interaction for the customer. The device also has three integrated cameras (customer-facing, cash and pocket) along with bunch image capture to visually aid operators when it comes to customer disputes and resolution incidents.
Keeping with its cutting-edge nature, NEXGEN 83 offers remote monitoring using NCR’s Vision system which includes proactive technical service and machine self-healing (which can resolve up to 75 percent of common errors).
SECURING THE ENTERPRISE
Atrient’s PowerKiosk provides operators with the ability to reward players in new and exciting ways. In addition to offering promotions, PowerKiosk can also be used as a self-service tool for account management, allowing casino guests to spend less time at the player’s club line and more time gaming.
One of the most powerful and unique features of PowerKiosk is the scalability and flexibility of the system, according to the company’s website. PowerKiosk is designed to allow new and unique promotional rules to be inherited by the system by integrating directly to the operator’s patron management system. PowerKiosk integrates with patron management systems developed by Aristocrat, Bally Technologies, IGT and Konami. Through Atrient’s professional services team, it is also able to develop custom interfaces to other systems.
At G2E 2018, Atrient debuted PowerKiosk V3, its latest upgrade. The card-printing kiosk offers advanced security functions, including facial recognition that instantly compares the image on the ID with the person standing at the kiosk. A kiosk can hold up to 2,000 cards and print four tiers. It has security alert functionality for underaged and banned patrons, as well as expired IDs. It can process a club enrollment to all patron systems in 45 seconds and reprints can take even less time than that.
Atrient has contracts to install card-printing kiosks in over 70 new sites in the U.S. alone, and is set to install in Europe as well. The kiosk is capable of reading driver’s licenses from 80 countries and all passports.
Atrient’s PowerKiosk solution has several modules that are managed through its control panel. These modules include:
- Promotional games;
- Virtual drawings;
- Account lookup;
- Comp Redemption;
- Casino wayfinder/casino maps;
- Interactive property information;
- Calendar services;
- Slot machine concierge; and
- Idle screen digital signage.
Atrient is not the only kiosk provider concentrating on security and compliance issues. DiTronics, a privately held provider of ATMs and innovative funds access solutions, has partnered with CasinoSoft, a Henderson, Nev.-based privately held boutique software company, to offer a cutting-edge compliance software platform encompassing all aspects of Title 31 and AML for casinos, including MTL, NIL, CTR and suspicious incident tracking, researching and filing.
The debut of DiTronics Title 31 Manager, powered by CasinoSoft, reportedly highlights the expansion of products and services DiTronics is offering to its customers, as well as building a strong partnership with CasinoSoft’s innovative developers.
“We are thrilled to build a partnership with CasinoSoft that delivers the most holistic view of AML compliance for our customers in the marketplace,” said DiTronics CEO, George Vasilakos. “This partnership is a tremendous opportunity to showcase the DiTronics Difference. Our philosophy of being committed partners with our customers, providing superior service and unparalleled support… combined with innovative technologies… is the DiTronics Difference. We believe the Title 31 platform brings a lot of value to the BSA/AML solutions needed to assist casinos in reaching the goal of a cohesive culture of compliance.”
“We have built our Title 31 platform from the ground up, by listening and intimately working with our valued casino partner base,” added Matt Montano, a partner at CasinoSoft. “Using the latest technologies, we’re delivering an intuitive application for end users as well as providing one-click upgrade and deployment methods to vastly decrease the amount of man hours needed by IT to support the product.
“Our deep knowledge of many of the casino systems in market allows us to deliver sophisticated and customizable integrations to meet and exceed a customer’s needs.”
The expansion of sports wagering across the U.S. shows few signs of slowing down, and a growing number of kiosk suppliers are now showcasing self-service sports wagering stands originally developed for European gaming marketplaces. For example, the past few months have seen the NOVOMATIC FV- 830 full-service sports betting kiosk making its debut in North America, following the November opening of DraftKings Sportsbook at Resorts Casino Hotel in Atlantic City. These sports betting kiosks, combined with Kambi’s sports betting products, are a significant contributor to the overall guest experience, according to press materials.
DraftKings Sportsbook at Resorts features a dozen of these intuitive solutions in an intimate environment surrounded by 1,000 square feet of ultra-high definition digital video displays. The retail space also includes five betting windows, stadium-style seating with chargers, a VIP area and a full-service bar offering bar-top video poker. The NOVOMATIC kiosk solution, fitted with the Kambi Sportsbook platform, are located inside and outside of DraftKings Sportsbook at Resorts, offering sports fans efficient ways to place a bet.
Continuing to look to the east, IGT is providing the patrons of the FanDuel Sportsbook at The New Meadowlands Racetrack in East Rutherford, N.J., the opportunity to place sports wagers via its PlayDigital’s PlayShot QuickBet Kiosks. The 14-unit installation is IGT’s first U.S. deployment of the kiosk technology and makes the New Jersey-based FanDuel Sportsbook the first venue to leverage IGT’s complete omni-channel PlayShot sports betting solution including platform, retail, mobile and kiosk technologies.
“PlayShot’s flexible and fully-integrated design enabled FanDuel to incorporate IGT PlayDigital’s PlayShot QuickBet kiosks into its world-class sportsbook ecosystem at The New Meadowlands Racetrack,” said Enrico Drago, senior vice president IGT PlayDigital. “The self-service kiosks deliver the same high-quality user experience as the FanDuel website and mobile apps and feature real-time pricing updates for a full range of markets to give players at The New Meadowlands Racetrack the best possible betting experience.”
Scientific Games is another supplier offering players a selection of real-time betting on the company’s self-service terminals. The terminals were designed to work in a variety of bet shops and retail locations. The PlayCentral EX can be used as an end-to-end sports betting solution, or as an integral part of the company’s omni-channel SG Sports platform. The company also offers its new, small-form self-service betting terminal which allows players to place bets, receive a printed bet slip and check status through a barcode reader.
Scientific Games recently announced that the company and the Oneida Indian Nation have received a favorable National Indian Gaming Commission (NIGC) determination on their sports betting partnership. The deal will see Scientific Games provide its OpenSports technology to the Oneida Indian Nation’s three New York-based properties—Turning Stone Resort Casino, Yellow Brick Road Casino and Point Place Casino—upon the launch of New York’s sports betting market, anticipated later this year.
SEEKING SPEEDY SOLUTIONS
On the self-service kiosk and ATM front, Everi’s solutions offer patrons quick and secure access to their funds, boasting innovative features that help maximize funds to the casino floor. The company has a comprehensive portfolio of ATM and cash access solutions that meet Europay, Mastercard and Visa (EMV) requirements.
The latest additions to the company’s fully integrated kiosks that feature multiple ticket redemption and powerful marketing peripherals are the CXC 5.0 and CXC 5.0L, which offer the option for in-casino marketing while providing privacy features for secure transactions. The design of the CXC 5.0L self-service kiosk is made with smaller volume properties in mind, offering similar services as the CXC 5.0 with a smaller footprint at a lower price point. With full integration with other Everi financial technology solutions such as CashClub Debit Card Cash Advance (DCCA) / Credit Card Cash Advance (CCCA), Everi Compliance and the robust CashClub Wallet, these kiosks give properties an opportunity to move cage-based transactions to the casino floor while still providing traditional functionality like ATM, ticket redemption and bill breaking, according to the company’s website.
SeePoint Technology has 15 years of experience developing and deploying self-service systems for the gaming industry. From small gaming operations like the local casinos to the largest casino resorts, SeePoint works with clients at every stage of the process and has a full suite of support options, including onsite support or direct support for casinos with in-house technicians.
SeePoint’s self-service kiosk solutions forge dynamic communications between a casino and its customers—and at key points of interaction.
SeePoint’s self-service promotional kiosks utilize a players’ club loyalty card to offer a suite of customized, real-time opportunities designed to further promotional objectives. SeePoint promotional kiosks act as a virtual employee and are capable of:
- Easily looking up points and comps;
- Entering daily promotions and raffles;
- Printing coupons and targeted promotions;
- Enrolling new loyalty customers and confirming identification;
- Printing customized player’s club loyalty cards with photos and graphics; and
- Enhancing overall customer satisfaction.
Creating positive patron experiences is also a driving point behind SeePoint’s information and wayfinding kiosks, which allow casino visitors to easily navigate a property with unique, feature-rich interfaces. Not only can wayfinding kiosks alleviate wasting of staff time, they can also drive customer traffic to specific games, tables, restaurants or shops. Visitors can also have access to important information such as store hours, concierge, security and restroom locations and schedules of upcoming events. Wayfinding can be deployed on any of the company’s 15-65-inch touchscreen systems. SeePoint’ design team can integrate all maps, links and marketing as part of a turnkey solution services.
According to the company’s website, “often customers prefer self-service kiosks to fact-to-face interactions with staff especially at peak times. To service this customer demand, SeePoint’s gaming industry clients have deployed SeePoint kiosks so guests may quickly make self-service gaming table, lodging, dining or other reservations merely using a name and cell phone number. Untethered, customers can explore the casino property while they wait and are alerted via SMS or a phone call from the kiosk when their reservations are ready—more likely than not spending and visiting other areas of the property.”
The company currently has kiosks installed at the Tropicana Atlantic City, San Manuel Casino and Soboba Casino in California, Wind Creek Hospitality properties, Venetian Las Vegas and many more.
Gaming Laboratories International (GLI) has released the final published version of the GLI-20 Standards for Kiosks V2.0 for use by the gaming industry.
During the past several months, GLI worked closely with various industry stakeholders including suppliers and regulators to ensure GLI-20 V2.0 represents the most highly-developed set of technical requirements and practices available in the gaming industry, according to press materials.
GLI-20 V2.0 reflects a revision to the core kiosk standard to incorporate technical requirements reflecting the latest trends in kiosk technology, to better align with overlapping requirements in the GLI Family of technical standards and other industry standards, and to maintain best-in-industry practices. In general, the changes are largely designed to improve the clarity and consistency of requirements.
Visit www.gaminglabs.com to access a copy of the kiosk technical standards.
The game’s afoot
Offering a player-friendly and diverse casino floor with penny slots, classic coin machines and the industry’s newest games, Las Vegas-based Plaza Hotel & Casino has added a brand new kiosk game that highlights the surging popularity of the city’s soccer team, the Las Vegas Lights FC.
The new kiosk game rewards attendees of Las Vegas Lights FC games with the chance to win a bevy of prizes, according to press materials.
To play, guests need to bring to the Plaza’s Royal Rewards Player’s Club a valid ticket from a Las Vegas Lights game within the last seven days. The Shoot Out game allows guests to select their Las Vegas Lights soccer player and try to kick a goal in a simulated soccer game to win prizes that range from dining credits, gifts, points and up to $1,000 in free slot play.
The kiosk game, created by Micro Gaming Technologies (MGT), debuted in May and will be available for play for the seven days following every Las Vegas Lights home game this season, through October.