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Christine Motta Faria is vice president of operations for Raving
Consulting Company and has been one of Raving’s core marketing writers since
2001. For more information on Raving’s Cutting Edge Table Games Conference and
Casino Journal’s Best New Table Games Competition contact Christine at Raving
Consulting Company at +1 775 329 7864; or e-mail her at chris@ravingconsulting.com.
Information is also available at www.ravingconsulting.com/table-games-conference.
Sure, we exhaust ourselves almost daily with what we don’t know. When will it be safe to be at full capacity? When will all of our guests feel 100 percent comfor able and return to our resorts? When will we be able to gather socially or conduct business without concerns?
According to gaming and hospitality experts, guest service fundamentals are just fine—it’s leadership’s support of frontline team members that needs to change.
What is key to creating a robust player development team that will grow revenue? What we found out recently may surprise you. This past July, Raving conducted our annual Host Development Conference, which preceded the Casino Marketing & Technology Conference.
Looking back to when most Baby Boomers and older generations entered the workforce, using corporate philanthropy as a basis to work for a company was a non-factor. This was also the case when it came to buying a company’s products or services.
In an effort to share the untold stories of positive relationships between tribal entities and the regions in which they operate, Raving Consulting created a recognition program in 2015 to raise awareness and recognize programs that highlight the hundreds of acts of giving of tribal communities.
Despite over two decades of tribal governments operating successful gaming organizations and other enterprises, contributing to Native and non-Native economies, anti-Indian gaming sentiment still finds a way into public and private conversation.
Innovation in the table games sector is alive and well, as evidenced by the enthusiastic voting for the best new games and game variations at Raving Consulting's Cutting Edge Table Games Conference
