Rick Lopez

For those of you who are, like me, aficionados of the movie The Princess Bride, it’s inconceivable that Vizzini offered the wise advice quoted above, but a good thing that Inigo Montoya followed it.

I feel that as casinos have gone further down the rabbit hole of technology, they have moved further away from customer service.

Ask most casinos in the U.S. and Canada if they have used or are considering the use of facial recognition and the answer is often an enthusiastic “yes.” But ask the properties that have implemented some form of biometrics how the technology has performed, and the answer isn’t as clear.