Raving Partner, Leadership and Tribal Member Development
Enrolled Tribal Citizen of Jamestown S'Klallam Tribe
Learning Point Group Partner
Director of Leadership Development and Guest Services, 7 Cedars
Paula has extensive experience working at all organizational levels creating, promoting, and delivering training solutions designed to support the organization’s goals, business plan, and mission. Paula is passionate about creating an interactive and enjoyable business environment that supports learning.
She is dedicated to giving Senior Leadership, Supervisors and Managers everything that they need to create a coaching environment where frontline team members feel completely supported by their leaders. As an enrolled Tribal citizen of the Jamestown S’Klallam Tribe in Sequim, WA, she feels a responsibility to formulate programs for Tribes that put more focus on relationships with guests and coworkers, rather than the mechanics of the job.
She has worked for her Tribal property, 7 Cedars, for the last 20 years as the Retail Manager, adding Guest Service Manager to her resume for the last eight years. There, she successfully set the strategic training direction for Leaders and more than 450 employees. Paula retired from retail so that she could devote her time to leadership and guest service programs.
She’s initiated a coaching and leadership program with the Tribe’s Jamestown Family Health Center, helping them set up a Leadership and Patient Care Program as it pertains to the medical field. She has created the Tribal Guest Service Training Department “from the ground up,” leading functions such as leadership skills, self-evaluations, budgeting, staffing, needs assessment, curriculum design, and planning.
Paula, with full support of her Tribe, now offers her skills and services to other Tribal enterprises as well, always focusing on meeting the strategic needs of the organization.
How Your Guest Service Can Meet the Moment