Gaming and hospitality firm Raving developed Raving Engineering, a custom solution to integrate software platforms across an organization.

Gradual reopenings are designed to test the new protocols, allowing casino owners and managers the time to make changes and address COVID-related challenges they may not have anticipated.

Being withheld from in-person social interaction for several months now, many people are ready to experience entertainment outside of their homes once again.  

As customers return to their favorite slot machine or table game after coronavirus closures, how you approach and leverage your brand is more important than ever.

For more than a month, virtually all commercial and tribal gaming establishments have been temporarily closed in an effort to combat the spread of COVID-19. 

As operators ponder the post-COVID-19 closure landscape, a balancing act between safety and results with an accent on the former is taking hold.

According to gaming and hospitality experts, guest service fundamentals are just fine—it’s leadership’s support of frontline team members that needs to change. 

Recent weeks have seen a wide-scale reopening of casinos across the U.S. after weeks of coronavirus-mandated closures. 

In the early 1990s, whenever I asked gaming operators what their dream Asian locale was for new casino development, the answer more often than not was Japan. 

The question of how much damage a trained memory can cause to a casino’s bottom line is a great question, which I plan to answer here.