As casino operators, we are no strangers to business interruptions—flooding, construction, hurricanes, norovirus… you name it, we have probably experienced it.

Gradual reopenings are designed to test the new protocols, allowing casino owners and managers the time to make changes and address COVID-related challenges they may not have anticipated.

To take one example, Mississippi’s coast casinos actually beat last year’s Memorial Day weekend revenue figures and that was with slots and table games limited to 50 percent capacity, social distancing rules and the leading property in the market, Beau Rivage, still closed.

COVID-19 continues to devastate businesses, industries, and individual lives as it sweeps through the nation and the world. Social distancing measures, stay-at-home orders, and general fear over the spread of the virus have led to multiple business shutdowns and countless layoffs. 

Being withheld from in-person social interaction for several months now, many people are ready to experience entertainment outside of their homes once again.  

As customers return to their favorite slot machine or table game after coronavirus closures, how you approach and leverage your brand is more important than ever.

For more than a month, virtually all commercial and tribal gaming establishments have been temporarily closed in an effort to combat the spread of COVID-19. 

As operators ponder the post-COVID-19 closure landscape, a balancing act between safety and results with an accent on the former is taking hold.

According to gaming and hospitality experts, guest service fundamentals are just fine—it’s leadership’s support of frontline team members that needs to change. 

Pasadena, Texas-based Apache Commodities Group is a safety and medical equipment supplier that is uniquely positioned to help customer-centric businesses weather the COVID-19 crisis by providing personal protective equipment (PPE) for frontline employees and virus-eradicating cleaning products for property maintenance staffs.