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Home » Topics » Resort Business » Hotel Operations

Hotel Operations
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Features, news and advice columns regarding hospitality operations and gaming resorts.

ARTICLES

Generic News

San Manuel Casino announced Afsi Bird as the vice president of hotel operations

November 19, 2020
No Comments

San Manuel Casino announced a key talent acquisition, naming Afsi Bird as the vice president of hotel operations for the resort expansion project.


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news and events default

The Cromwell returns as first adults-only hotel and casino on Las Vegas Blvd.

November 5, 2020
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In accordance with directives from Nevada Governor Steve Sisolak and the Nevada Gaming Control Board, Caesars Entertainment, Inc. has resumed hospitality and gaming operations at The Cromwell.


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Baha_Mar

The Baha Mar Commitment to Wellbeing -- BAHA MAR

November 5, 2020
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Baha Mar announced the resort destination's phased reopening, welcoming back guests to Grand Hyatt Baha Mar on December 17.


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upkeep challenges

As gaming resorts become more complex, so to casino upkeep challenges

A casino’s success depends largely on its ability to attract and keep premium quality customers.
Ss 12 1020 b pic1 bryanc
Bryan Christiansen
October 28, 2020
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To do this, properties must focus on customer satisfaction.


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Safety during COVID

How hotels can stay safe while staying open during COVID

A hospitality executive provides best practices for protecting both customers and staff from coronavirus
Christopher Horn
September 25, 2020
No Comments

Deciding to close or remain open during a pandemic can be one of the most difficult decisions a hotel company will ever have to make, especially if multiple assets are involved. 


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Workplace Safety

Communication and contract tracing ease hospitality employee COVID fears

September 24, 2020
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Recent surveys found that nearly nine in 10 U.S. employees (86 percent) believe their employer has an “obligation” to notify employees who may have been in contact with a co-worker who tested positive for COVID-19.


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Working Solutions

Casinos opt for employee management systems

Digital technologies are helping resort staffs perform tasks in a safer and more efficient manner, as the following examples show
Pauldoocey 200x200
Paul Doocey
August 28, 2020
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Certain things in life can be a gamble, but what about personal safety? Or, in the case of casinos, what about the safety of staff? 


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Peppermill

rGuest Express -- AGILYSYS

August 27, 2020
No Comments

Agilysys, Inc. announced that Peppermill Casinos has expanded its existing Agilysys relationship with rGuest Express, at all its properties.


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The Back Page Casino Journal

Life without masks won't happen at casinos for awhile

Charles anderer 200x200
Charles Anderer
August 14, 2020
No Comments

When COVID-19 caused states to go into lockdown, one of my first reactions was, fine, as long as I don’t have to wear a mask.


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Employee Safety

Hotels and casinos cannot afford to gamble with employee safety

Travelers with COVID fatigue are flocking to Las Vegas in search of normalcy; employee safety devices and contactless technologies are helping hoteliers protect their employees
Shannon McCallum
August 14, 2020
No Comments

Imagine being able to ride a bike down the middle of Las Vegas Boulevard without fear of oncoming traffic. 


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