player retention

Omnico partners with GHS to supercharge touchless guest journeys in casino sector

Omnico announced a significant new partnership with Gaming Hospitality Solutions (GHS), the casino, cruise and convenience store loyalty-enablement and offer management solutions...

casinojournal

september 17, 2020

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Casino call centers need to emphasize the customer experience

Organizations need to truly understand what the customer experience is and also what it means within the gaming industry in order to...

Peter Tetlow

juli 15, 2019

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Improving casino loyalty programs may just be a selfie away…

It is no secret that as a society we are obsessed with our phones… just how obsessed became evident to me recently...

Deana Scott

juni 1, 2017

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Boyd Gaming partners with Aristocrat Technologies, Inc. to launch enhanced player loyalty app

Aristocrat Technologies, Inc. has partnered with casino operator Boyd Gaming Corporation to launch an all-new player loyalty mobile application: B Connected Mobile....

casinojournal

september 23, 2020

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Turning up the volume on casino-based radio

Along with his partner Sam Ambrose, Nathan Green founded New Level Radio in 2007 and began providing customizable radio networks for businesses...

casinojournal

augusti 20, 2018

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Streamlining reservations with a “One Call and Answer All” philosophy

When used correctly, communication technology has made access to information faster and easier than ever. However, when used solely as a labor...

casinojournal

augusti 20, 2018

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The impact of tight slot machines on casino marketing

Three long-time casino observers delve into the “loose vs tight” slot hold debate and the impact it is having on game players...

casinojournal

juli 24, 2018

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Merchandise rewards — RYMAX

Rymax announced the addition of thirteen new brands to its portfolio of merchandise rewards. Rymax has picked up steam in continuing to expand its list of motivational...

casinojournal

juli 29, 2020

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Casino marketing advice from gaming industry experts

SSCM marketers Talking the TALK Three experienced and savvy casino marketing executives discuss their paths to success and offer advice on how...

casinojournal

juli 17, 2019

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