I am lucky to have been able to work with all sizes and types of casinos in the U.S., with varying resources, and I can say with great certainty that what is not done nearly enough in the industry is meaningful research.
Konami Gaming, Inc. announced that its SYNKROS casino management system has successfully launched slot machine cleaning and customer care solutions at seven different casino locations since first released in June.
International Game Technology PLC announced that its IGT ADVANTAGE casino management system with its suite of innovative systems solutions has been selected to enhance the player experience at Crown Sydney Hotel Resort in New South Wales, Australia.
A casino's image goes a long way with guests. In fact, in today's age of user-generated reviews and pictures, image can mean the difference between a customer patronizing your casino, staying at your hotel or booking a convenstion. For example, TripAdvisorTM, one of the largest travel websites with user-generated content, attracts nearly 30 million monthly visitors.
Do you know what the hundreds of millions of Twitter, LinkedIn and Facebook users, bloggers and reviewers are saying about your brands, products and competitors? You can by effectively analyzing the huge volumes of unstructured text data that stream in from social media outlets. This white paper will help you get started by explaining the practical applications for text analytics and providing tips to help you get the most from this powerful resource.
The ability to acquire, convert, enhance, store, and manage marketing and operational data is a challenge many organizations face, including casinos. The amount of data that exists and is available today isn't the problem; it's converting data into actionable information that ultimately determines marketing success.
GLORY (U.S.A.) has over 30 years experience providing cash management solutions for the gaming industry. GLORY, a leading provider of cash access connectivity, describes its product design and creation process and the unique features that set its kiosks, ATMs, cash dispensers, recyclers and currency handling devices a cut above the rest.
This issue of Casino Journal is the security issue featuring how gaming operators remain on the lookout for better ways to protect the casino resort enterprise, advice on how to improve surveillance system performance, the steps one hotel chain took to protect against COVID, and much more!