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Home » Topics » Enterprise Operations

Enterprise Operations

Articles, advice and information that help operators to better run gaming facilities

ARTICLES

Casino call centers need to emphasize the customer experience

Casino call centers need to emphasize the customer experience

Organizations need to truly understand what the customer experience is and also what it means within the gaming industry in order to...
Peter Tetlow
Peter Tetlow
juli 15, 2019
No Comments
The hidden cost of casino free play

The hidden cost of casino free play

I admit that the issue of free play in casinos has been bugging me (as well as many clients) for several years...
casinojournal
casinojournal
juni 4, 2014
No Comments
A news course for casino training

A news course for casino training

Coronavirus restrictions have made on-site casino employee tutoring tough, but there are technology solutions to make this task easier, according to training...
Joan Mantini
Joan Mantini
augusti 13, 2020
No Comments
Casino reopening plans come into view

Casino reopening plans come into view

As operators ponder the post-COVID-19 closure landscape, a balancing act between safety and results with an accent on the former is taking...
Charles Anderer
Charles Anderer
juni 22, 2020
No Comments
Georgia Lottery rolls out IWG games

Georgia Lottery rolls out IWG games

IWG has further cemented its position as a leading supplier of instant win games to North American lotteries after launching its content...
casinojournal
casinojournal
januari 2, 2020
No Comments
Everi Digital launches its first games in Canada with Lotoquebec.com

Everi Digital launches its first games in Canada with Lotoquebec.com

Everi Digital announced it is now delivering its online gaming content to Lotoquebec.com via its proprietary Remote Game Server (RGS). Everi partnered with Scientific...
casinojournal
casinojournal
augusti 6, 2020
No Comments
Hotel stays are back on consumers’ minds, but with caveats

Hotel stays are back on consumers’ minds, but with caveats

Following a long stretch of stay-at-home orders, consumers are eager to get out and travel according to a new research study from...
casinojournal
casinojournal
juli 20, 2020
No Comments
Five mistakes that can erode your casino brand

Five mistakes that can erode your casino brand

The ongoing COVID crisis is only one of many items with the potential to deteriorate casino brand awareness; here are some steps...
Julia Carcamo
Julia Carcamo
augusti 26, 2020
No Comments
A Third Option for Casino Big Data

A Third Option for Casino Big Data

Casino operators can gain valuable player insight, and a potential new revenue source, by recognizing, utilizing and partnering with third-party customer data...
casinojournal
casinojournal
augusti 7, 2017
No Comments
MGM Resorts International & BetMGM partner with AGA in support of Responsible Gaming Education Week

MGM Resorts International & BetMGM partner with AGA in support of Responsible Gaming Education Week

MGM Resorts International and BetMGM announced their partnership with the American Gaming Association in support of Responsible Gaming Education Week (RGEW), September 14-19,...
casinojournal
casinojournal
september 17, 2020
No Comments
Seminole Hard Rock Hotel & Casino Tampa to reopen

Seminole Hard Rock Hotel & Casino Tampa to reopen

Seminole Hard Rock Hotel & Casino Tampa will reopen at 7 p.m. Thursday, May 21 under new and stringent “Safe and Sound”...
casinojournal
casinojournal
maj 20, 2020
No Comments
ISS releases advanced face mask detection analytics

ISS releases advanced face mask detection analytics

ISS – Intelligent Security Systems announced the release of the company’s new SecurOS Face Mask Detection (FMD) solution. The solution is designed to help organizations...
casinojournal
casinojournal
juli 15, 2020
No Comments
Mesquite Gaming Promotes Christian Adderson to dual property assistant general manager of CasaBlanca Resort and Virgin River Hotel

Mesquite Gaming Promotes Christian Adderson to dual property assistant general manager of CasaBlanca Resort and Virgin River Hotel

Mesquite Gaming, owner of Casablanca Resort and Virgin River Hotel, recently announced the promotion of Christian Adderson to dual property assistant general manager. Previously serving as...
casinojournal
casinojournal
juni 30, 2020
No Comments
COVID deals the casino industry a very bad hand

COVID deals the casino industry a very bad hand

Gaming industry continues to lose amid coronavirus pandemic A recent survey of gaming and hospitality industry decision makers regarding coronavirus-related issues showed...
casinojournal
casinojournal
juni 22, 2020
No Comments
Skill-based slot vendors seek to stay relevant during COVID crisis

Skill-based slot vendors seek to stay relevant during COVID crisis

Skill-based gaming vendors push through COVID and bring new technologies and play mechanics to operator floors and websites Casino operators focusing on...
Joan Mantini
Joan Mantini
september 21, 2020
No Comments
Caesars Entertainment to acquire William Hill

Caesars Entertainment to acquire William Hill

Caesars Entertainment, Inc.  and William Hill PLC announced that they have reached agreement on the terms of a recommended cash acquisition pursuant to which Caesars...
casinojournal
casinojournal
september 30, 2020
No Comments
Cordish Gaming Group appoints Bill Mikus as vice president of human resources for new LIVE! Casino properties

Cordish Gaming Group appoints Bill Mikus as vice president of human resources for new LIVE! Casino properties

Cordish Gaming Group, a division of The Cordish Companies, announced the appointment of Bill Mikus as vice president of human resources for the company’s...
casinojournal
casinojournal
juli 29, 2020
No Comments
SAHARA Las Vegas plans for June 4 reopening

SAHARA Las Vegas plans for June 4 reopening

Following orders from Nevada Governor Steve Sisolak lifting the government-mandated closure of casino operations, SAHARA Las Vegas will reopen at 10 a.m....
casinojournal
casinojournal
maj 28, 2020
No Comments
GameCo announces distribution deal with Dynamic Gaming Solutions

GameCo announces distribution deal with Dynamic Gaming Solutions

GameCo LLC announced a distribution deal with Dynamic Gaming Solutions, a full-service gaming provider for the Oklahoma markets. With this agreement, Dynamic...
casinojournal
casinojournal
juni 24, 2020
No Comments
Scientific Games extends partnership with Hard Rock International for U.S. sports and iGaming expansion

Scientific Games extends partnership with Hard Rock International for U.S. sports and iGaming expansion

Scientific Games Corporation was selected by long-term partner Hard Rock International to deliver its OpenSports and OpenGaming solutions across regulated markets in the U.S. Initially, Scientific Games...
casinojournal
casinojournal
augusti 22, 2023
No Comments
Casino look to reinforce the safety net

Casino look to reinforce the safety net

Gaming operators and product vendors continue to expand security and surveillance capabilities, as these case studies show OPERATOR CASE STUDY Picturing productivity...
casinojournal
casinojournal
september 25, 2020
No Comments
Caesars Entertainment announces temporary shutdown

Caesars Entertainment announces temporary shutdown

Caesars Entertainment Corporation announced that it will temporarily shut down its owned properties in North America, consistent with directives from various government...
casinojournal
casinojournal
mars 18, 2020
No Comments
IGT announces sports betting technology agreement with Boyd Gaming

IGT announces sports betting technology agreement with Boyd Gaming

International Game Technology PLC announced that it has signed a long-term sports betting technology agreement with leading U.S. casino operator Boyd Gaming...
casinojournal
casinojournal
augusti 19, 2020
No Comments
Casinos may need to rethinkbrand marketing plans post-COVID

Casinos may need to rethinkbrand marketing plans post-COVID

The concept of brand purity takes on even greater importance following actions some casinos have taken to survive coronavirus closures As customers...
casinojournal
casinojournal
juni 22, 2020
No Comments
RG24seven announces Jodi DiLascio joins its team

RG24seven announces Jodi DiLascio joins its team

RG24seven, a video-based responsible gaming training platform announced a partnership with the National Indian Gaming Association to provide tribal specific, video-based, Responsible Gaming...
casinojournal
casinojournal
oktober 1, 2020
No Comments

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